Refund Policy

Refund Policy

Aastha Solar (https://aasthasolar.com) aims to ensure customer satisfaction. This Refund Policy outlines the conditions under which refunds may be applicable.

1. General Policy

Most of Aastha Solar’s products and services are customized and installation-based. Therefore, refunds are not automatically applicable for every order.

2. Eligibility for Refund

Refunds may be considered only in the following cases:

1. Duplicate payment has been made
2. Service has not been initiated or delivered
3. Order is cancelled before work has started
4. Incorrect payment due to a technical error

3. Non-Refundable Cases

Refunds will not be provided in the following situations:

1. Once installation or project work has started
2. After custom design, material procurement, or system preparation has begun
3. In case of change of mind by the customer
4. Delays caused by external factors such as weather conditions, government approvals, or site issues

4. Refund Process

To request a refund, customers must:

1. Submit a written request via email or contact form
2. Provide valid proof of payment
3. Allow time for verification and review

If approved, refunds will be processed within 7–14 working days through the original payment method.

5. Cancellation Policy

Order cancellation is only possible before the commencement of work. Once the project or installation process has started, cancellation will not be allowed.

6. Changes to This Policy

Aastha Solar reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated effective date.

7. Contact Us

If you have any questions regarding this Refund Policy, please contact us:

Website: https://aasthasolar.com

Email:  info@aasthasolar.com

Phone: +919399212016